Welcome to Glore London

​

These Terms and Conditions govern your access to and use of the Glore London website, as well as all purchases made through our online store. By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

 

1. General Information

​

Glore London is an online retailer specialising in beauty, skincare, cosmetics, haircare, beauty accessories and personal care products.

We reserve the right to amend these Terms and Conditions at any time. Any changes will take effect immediately upon publication on our website.

 

2. Eligibility

​

By placing an order, you confirm that:

• You are at least 18 years of age or have the consent of a parent or legal guardian.

• The information you provide is accurate, complete and up to date.

• You are legally capable of entering into a binding contract.

 

3. Products

​

We make every reasonable effort to ensure that product descriptions, images and specifications are as accurate as possible.

However:

• Product colours may vary slightly depending on your device's display settings.

• Product packaging may change without prior notice.

• Minor variations in size or measurements may occur.

Such variations do not constitute a product defect.

 

4. Pricing

​

All prices displayed on our website are shown in the applicable currency for the market in which the products are offered and include any taxes where required by law.

Glore London reserves the right to change prices, promotions and special offers without prior notice.

The price charged will always be the one displayed at the time the order is confirmed.

 

5. Payments

​

We accept the payment methods made available during the checkout process.

Orders will only be processed once payment has been successfully authorised.

If payment is declined by the payment provider, the order will be automatically cancelled.

 

6. Order Processing and Delivery

​

Once payment has been confirmed, we will begin processing your order.

Delivery times displayed on the website are estimates only and may vary due to circumstances beyond our reasonable control, including:

• Order processing times;

• Courier or postal service delays;

• Customs inspections;

• Adverse weather conditions;

• Public holidays;

• Other unforeseen logistical circumstances.

Glore London shall not be held liable for delays arising from these circumstances.

 

7. Taxes and Customs Charges

​

Depending on the destination country, customs duties, import taxes or other government charges may apply.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

 

8. Order Cancellations

​

Orders may only be cancelled before they have entered the processing stage for dispatch.

Once processing has begun, cancellation may no longer be possible. In such cases, our Return and Refund Policy will apply.

 

9. Returns and Refunds

​

The conditions governing returns, exchanges and refunds are set out in our Return and Refund Policy, which forms an integral part of these Terms and Conditions.

 

10. Intellectual Property

​

All content available on this website, including but not limited to:

• The Glore London name and logo;

• Text;

• Images;

• Photographs;

• Videos;

• Graphics;

• Icons;

• Website design;

• Source code;

is protected by applicable intellectual property laws and may not be copied, reproduced, distributed or used without prior written permission from Glore London.

 

11. Acceptable Use

​

You agree not to:

• Use the website for unlawful purposes;

• Attempt to gain unauthorised access to restricted areas;

• Upload viruses or malicious software;

• Copy website content for commercial purposes without permission;

• Interfere with the operation or security of the website.

Failure to comply with these provisions may result in the suspension of access to the website and, where appropriate, legal action.

 

12. Limitation of Liability

​

To the fullest extent permitted by applicable law, Glore London shall not be liable for:

• Indirect or consequential losses;

• Loss of profits or business opportunities;

• Temporary interruptions to the website;

• Delays or issues caused by third parties, including couriers, payment providers or internet service providers.

Nothing in these Terms excludes or limits any statutory rights that consumers have under the laws of the United Kingdom.

 

13. Privacy

​

The collection and processing of personal data are governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information necessary for order fulfilment, customer support and compliance with applicable legal obligations.

 

14. Third-Party Links

​

Our website may contain links to third-party websites.

Glore London accepts no responsibility for the content, privacy practices or policies of such external websites.

​

15. Force Majeure

​

Glore London shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to:

• Natural disasters;

• Industrial action;

• War;

• Pandemics;

• Cyber attacks;

• Power outages;

• Transport disruptions;

• Government actions or restrictions.

 

16. Governing Law

​

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in the United Kingdom.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the competent courts of the United Kingdom, without prejudice to the consumer's statutory rights.

17. Customer Support

If you have any questions regarding these Terms and Conditions, please contact our customer support team using the contact methods available on our website.

We aim to respond to all enquiries within 1–2 business days.