​At Glore London, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

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1. Your Right to Return

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If you purchased your order online, you may request a return within 14 days of receiving your items.

Returned products must:

• Be unused and in their original condition.

• Be returned in their original packaging, including any accessories, manuals, and promotional items.

• Show no signs of wear, damage, or misuse.

Returns requested after the 14-day period may not be accepted.

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2. Non-Returnable Items

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For hygiene and safety reasons, the following items cannot be returned unless they are faulty or damaged upon arrival:

• Opened skincare products.

• Opened cosmetics or makeup.

• Personal care products that have been used.

• Gift cards.

• Clearance or final sale items (where clearly stated).

 

3. Damaged, Defective or Incorrect Items

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If your order arrives:

• Damaged;

• Defective;

• Incorrect; or

• Incomplete,

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item and its packaging.

After reviewing your request, we may offer:

• A replacement;

• A full refund; or

• Another suitable solution.

 

4. Return Process

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To initiate a return, please contact our customer support team before sending any items back.

Include:

• Your full name.

• Order number.

• Reason for the return.

Our team will provide the appropriate return instructions.

Items sent without prior authorization may not be accepted.

 

5. Return Shipping Costs

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If the return is due to:

• A defective product;

• A damaged item;

• An incorrect item sent by us,

Glore London will cover the return shipping costs or provide an appropriate solution.

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

 

6. Refunds

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Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Refunds are typically completed within 5 to 10 business days, depending on your payment provider.

 

7. Order Cancellations

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Orders may only be cancelled before they have been processed for shipment.

Once an order has entered the shipping process, cancellation may no longer be possible.

In this case, you may request a return after receiving the order, subject to this policy.

 

8. Exchanges

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We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you ordered the wrong item or changed your mind, please request a return (if eligible) and place a new order.

 

9. Contact Us

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If you have any questions regarding returns or refunds, please contact our customer support team.

We aim to respond to all enquiries within 1–2 business days.